Frequently Asked Questions: Your Guide to Moving with Zeus Moving

At Zeus Moving, we’re committed to delivering exceptional assistance to our customers, ensuring all your inquiries are addressed promptly and thoroughly. Below, we’ve compiled answers to some of the most common questions to help make your relocation experience seamless.

Planning and Booking

How do I schedule or reschedule?
Contact our Customer Care team for long-distance moves. We require advance notice to make any adjustments.
How far in advance do I need to schedule my delivery or pick-up?
Advance booking is essential. Use our online system for local moves or reach out to Customer Care for long-distance ones.
When do I need to make my reservation?
Book as early as you can. We can secure your date even if some details are still pending.
How much time should I reserve my move in advance?
Plan to schedule at least a month ahead to lock in specific dates and times.
How far in advance should I schedule my move?
During off-peak seasons, 1–2 weeks may suffice; in peak season (April–September), aim for 3–4 weeks.
What are the best days of the week to move?
Weekdays, particularly Tuesday or Wednesday, often offer better rates and less congestion.

Don’t hesitate to call us! Our customer support team is available at +1 (888) 711-4778.

Cost and Payment

What is included in your prices?
Our pricing covers professional movers, equipment, furniture protection, disassembly and reassembly, fuel in most areas, and basic insurance.
How do you charge for local moves versus long-distance moves?
Local moves are billed by the hour and number of movers; long-distance ones are based on distance and shipment weight.
Do you charge extra for stairs/elevators?
There are no additional fees for local moves; long-distance may include charges for access challenges.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, cash, and cashier’s checks. A 3% surcharge applies to credit card payments for long-distance moves.
Do I pay before or after my items are offloaded at delivery?
Full payment is required before unloading, in accordance with federal regulations.
Should I tip the movers? How much?
Tipping is not mandatory but appreciated. A 15–20% gratuity is typical for outstanding service.
If I cancel, do I get my money back? Refunds depend on the cancellation timing. Please review our cancellation policy or contact support for details.

Services and Features

Do you help with packing?
Yes, we safeguard your furniture and provide full or partial packing services, complete with materials.
Do you disassemble and reassemble furniture?
Yes, this service is included without extra charges.
Will movers place furniture and boxes where I need them at my new home?
Absolutely, our movers will arrange everything precisely as you direct.
Do you handle antiques/artwork?
We specialize in transporting valuable art and antiques, including pieces from prestigious collections.
What is a commercial/office move?
It involves relocating businesses, offices, or facilities with tailored solutions to meet unique requirements.

Let us handle everything for you! Relax and enjoy a hassle-free experience.

Storage and Packaging

Do you have mobile storage units?
Yes, we offer eco-friendly mobile wooden vaults.
How do you store my things?
Your items are kept in wooden vaults or designated areas according to their size and type.
Do you offer commercial storage?
Yes, we provide warehouse solutions with inventory management customized for businesses.
Can you store items of all sizes?
Our facilities have ample space, including climate-controlled areas for oversized items like furniture.
Is your storage space secure?
Definitely—our facility is highly secure and has protected countless items over the years.
Do you provide wardrobe boxes?
They are free for local moves and available for purchase on long-distance ones.
Can I order packing supplies from you?
Yes, let us know your requirements. Delivery times and costs vary based on distance from our warehouse.

Rest assured, all your belongings are fully insured. Our skilled and cautious movers will treat them with the utmost care.

Moving Day and Logistics

What time should I expect the movers to arrive?
You’ll get a call from Customer Service 48 hours prior with the expected timeframe.
When will my container arrive?
Check your email or online account the evening before for the estimated service window.
What is a delivery window?
It’s the timeframe for arrival, determined by the move’s size and distance.
How many guys will there be?
Crew sizes range from 2 to 8, depending on the job’s demands.
How big are the trucks?
We use 26-foot biodiesel trucks for local and long-distance moves, with 18-wheeler trailers for deliveries.
Do I need to be home during my move?
Yes, or appoint a trusted adult with a Power of Attorney.
What is the latest time the movers work?
They continue until the task is finished, unless restricted by building rules.
Will inclement weather affect the process of my move?
Severe weather might adjust the delivery window, but our movers are equipped to manage most conditions.

No matter the situation, our dedicated team will complete the job perfectly!

Company and Security

Are your movers background checked?
Yes, all undergo background checks and at least 30 hours of training for safety.
How many years of experience do you have?
We bring over 10 years of expertise in moving.
Are you a broker, do you hire subcontractors?
No, we are a direct moving company using only our own trucks and staff.
Are your crew members regular employees or do they work at various jobs?
Our teams consist of full-time, highly qualified, trained, and experienced movers employed exclusively by Zeus Moving.
If something is damaged during my move isn’t Zeus Moving liable to replace it?
Liability varies by chosen coverage: basic or Full Value Protection (additional cost).
Who do I contact after my move if I have any questions or concerns?
Reach Customer Service using the details in your moving documents.